Terms of service
Welcome
TheMarketHub operates under different commercial trading terms to Are Direct magazines.
Please read these Terms & Conditions carefully before placing an order.
By placing an order through TheMarketHub, you acknowledge and agree that:
- All products are supplied on a Firm Sale basis unless otherwise advised in writing.
- Orders will be delivered with your regular Are Direct magazine delivery to your nominated secure delivery address, where you are approved by Are Direct to range magazines.
- For all other accounts, new account acceptance will be subject to Are Direct being able to deliver to your nominated store through its daytime delivery network.
- These Terms & Conditions apply to every order placed through TheMarketHub.
1. General
About TheMarketHub
TheMarketHub is owned and operated by Are Direct Pty Ltd (ABN 90 088 251 727).
By accessing or using this website, you agree to these Terms & Conditions.
Each order placed through TheMarketHub forms a separate contract between you and Are Direct Pty Ltd.
Changes to these Terms
We may update these Terms & Conditions from time to time.
Where practical, notice of significant changes will be published on our website before they take effect. Continued use of the website constitutes acceptance of any updated Terms.
Intellectual Property
All content available on TheMarketHub website remains the property of Are Direct Pty Ltd.
Information obtained from this website must not be copied, distributed or shared with unauthorised third parties, including customers, suppliers or contractors.
Accounts found to be misusing or distributing confidential information may be suspended or terminated.
Commercial Use
Products sold through TheMarketHub are intended for commercial business use only.
Unless otherwise agreed in writing, all purchases are made on a Firm Sale basis.
2. Trade Pricing & Product Availability
Pricing
- Trade prices may change without notice.
- All prices are exclusive of GST, unless otherwise stated
- Delivery charges are additional.
- Promotional pricing applies only during the advertised promotional period and while stocks last.
- While every effort is made to ensure pricing accuracy, TheMarketHub reserves the right to correct pricing errors and cancel orders placed using incorrect pricing.
Product Availability
We work hard to ensure product availability; however, stock levels may change before your order is packed.
Please note:
- Order confirmation confirms receipt of your order only—it does not guarantee stock availability.
- Availability shown online relates to single unit purchases only.
- Larger quantity orders may require additional processing time.
- Supply delays or unexpected demand may occasionally result in products becoming unavailable.
Pre-Order Products
Pre-order items are generally dispatched the business day before their official release date.
If your order contains both:
- In-stock products
- Pre-order products
Your available items will be shipped first, with pre-order items dispatched separately once released.
Minimum Order Quantities
There are no minimum order values.
Some products may only be available in carton or pack quantities. These purchase requirements will be clearly displayed on the product page.
3. Promotions
From time to time, TheMarketHub may offer promotional discounts or promotional codes.
Promotion eligibility may include:
- Minimum spend requirements
- Eligible products
- Promotional periods
- Customer eligibility
Promotion conditions will always be displayed with the relevant offer.
Promotional codes must be entered during checkout before payment.
4. Delivery
Delivery Address
Orders are delivered alongside your regular Are Direct magazine delivery (if applicable) to your nominated delivery location.
A secure store delivery location should:
- Be protected from theft and weather.
- Be accessible to delivery drivers.
- Be large enough to safely receive your order.
If your order is too large for your normal delivery location, please contact Customer Service immediately after placing your order to arrange an alternative secure delivery point.
Delivery Responsibility
The freight carrier's proof of delivery is accepted as evidence that delivery has occurred.
If an order is delivered safely to your nominated secure store delivery location:
- Ownership and risk transfers to you at the time of delivery.
- TheMarketHub is not responsible for loss or theft after successful delivery.
Delivery Charges
A delivery and handling fee of $10.00 (ex GST) applies to each order.
Bulky Deliveries
Large or bulky orders may incur additional freight charges.
If additional charges apply:
- we will contact you before dispatch
- you may cancel your order prior to shipment if you choose not to proceed.
Returned Deliveries
If an order is returned because:
- It was unclaimed
- Delivery was refused
- An incorrect address was provided
Additional delivery charges may apply for redelivery.
Updating Your Delivery Address
To update your secure delivery location, please contact Customer Service before placing your next order on (02) 9692 3374 Monday - Friday 8.00am - 4.30pm (EST) or email us at themarkethub@aredirect.com.au
5. Account Access
To shop on TheMarketHub, you must have an approved wholesale business account.
Once your account has been approved, you'll be able to log in, view pricing, and place orders.
If you are not an existing customer and would like to apply for a wholesale trade account, please complete the registration form using the register link on the homepage of our website.
Once your application has been submitted, we will review it and notify you by email whether your application has been approved or declined. You will need a valid ABN with TheMarketHub being a business to business wholesaler.
If your application is approved, your confirmation email will include instructions on how to set your password and activate your account.
Your username will be the email address you provided during the registration process.
It may take up to 5 business days for your account to be approved or declined.
You are responsible for:
- maintaining the confidentiality of your login details
- all activity that occurs under your account.
- Ensuring your email address and delivery address are accurate
You may close your account at any time by contacting Customer Service.
6. Returns & Credits
Your rights are protected under the Australian Consumer Law (ACL).
Returns
Return requests must be submitted to Customer Service for approval.
Approved refunds will be issued as a credit to your Are Direct trading account.
You must notify us within two business day's of receiving your order if products are:
- damaged
- faulty
- incorrect
- missing.
Please do not return products until approval has been provided.
Delivery charges are non-refundable.
Risk & Liability
Ownership and risk pass to you once goods have been successfully delivered to your nominated secure delivery location.
To the extent permitted by law:
- our liability is limited to replacing the goods or reimbursing the cost of replacement;
- we are not liable for indirect, incidental or consequential losses, including loss of profits.
We are also not responsible for delays caused by events beyond our reasonable control.
7. Feedback
We value your feedback and are committed to resolving enquiries and complaints promptly.
For your privacy and security, please avoid sending sensitive personal information by email.
8. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
Pre-Order Terms & Conditions
Overview
A pre-order allows you to reserve products before they are available for dispatch.
By placing a pre-order, you agree to these Terms & Conditions.
Please note:
- Pre-orders are subject to stock allocation, if you exceed the stated allocation across multiple orders, your excess order may be cancelled at our discretion.
- Dispatch dates are estimates only.
- Products are supplied on a Firm Sale basis.
1. Payment
Payment is not taken when the pre-order is placed, if you are on an approved Are Direct credit account.
If you are not on an approved credit account, payment via credit card for your pre order will be taken at the time you place and confirm your order on the website.
Products are invoiced once they have been dispatched and will appear on your normal Are Direct monthly statement.
2. Delivery
Estimated delivery dates are provided as a guide only.
Delivery may be delayed due to supplier, freight or other circumstances outside our control.
TheMarketHub cannot provide compensation, credits or refunds due solely to delayed delivery.
3. Cancellation
All pre-orders are Firm Sale and cannot be cancelled once placed.
4. Additional Terms
All purchases remain subject to TheMarketHub's standard Terms & Conditions of Sale.
Trading Cards Pre-Order Terms
1. Pre-Order Event
Products are available to order before warehouse stock has been received.
Orders remain subject to final supplier allocation.
2. Order Limits
There are no minimum or maximum order quantities during the pre-order period.
Large orders may be reviewed to ensure fair allocation across all customers.
3. Stock Allocation
Requested quantities are not guaranteed.
TheMarketHub reserves the right to adjust quantities supplied to ensure equitable stock distribution.
4. Order Confirmation
Final quantities are confirmed when your order is packed and dispatched.
Your invoice and dispatch confirmation will reflect any adjustments.
5. Delivery
Expected delivery dates are estimates only and may change due to supplier, freight or other external factors.
6. Payment
No payment is required when placing your pre-order.
Products will be invoiced once dispatched and included on your monthly trading statement.
All pre-orders are supplied on a Firm Sale basis.
7. Cancellations & Changes
We reserve the right to amend or cancel orders before dispatch where required due to stock allocation or supplier changes.
Customers cannot cancel Firm Sale orders due to change of mind.
8. Trade Pricing
Trade pricing is confirmed at the time of dispatch.
Trade prices may change before dispatch if supplier costs, exchange rates or other material cost increases occur.
9. Product Mix
For assorted products, bundles or ranges, exact product assortments cannot be guaranteed.
Products supplied will depend on stock availability at dispatch.
10. General
- All pre-orders are subject to stock availability.
- Product images are for illustration purposes only.
- Delays outside our control do not entitle customers to compensation or cancellation after dispatch.
11. Acceptance
By placing a pre-order, you acknowledge that you have read and accepted these Terms & Conditions in full.
