Shipping policy

At TheMarketHub, we aim to deliver your order safely, efficiently and at the best possible value using Are Direct's trusted distribution network.

Delivery Charges

A flat shipping fee of $10.00 + GST per order applies to all deliveries within Australia, regardless of the number of items purchased.

Unfortunately, we are unable to deliver to Australian GST-exempt islands.

Order Processing

Orders are typically processed within 1–2 business days of being placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched from our warehouse, it will enter the Are Direct delivery network for delivery.

Delivery Timeframes

Your Order Confirmation email will include an estimated delivery window. This is the latest date you should expect your order to arrive.

Delivery times vary depending on:

Your delivery location.
The day and time your order is placed.
The existing Are Direct delivery schedule.

The estimated delivery timetable below provides a guide to delivery timeframes after your order has been dispatched through the Are Direct magazine delivery network.

Please note these delivery times are estimates only and may vary during busy periods.

Peak Periods & Public Holidays

During peak trading periods, including Christmas, Easter, promotional events and public holidays, processing and delivery times may be longer than usual.

We appreciate your patience during these periods and recommend placing orders early where possible.

Secure Delivery Location

Orders are currently delivered using Are Direct's existing delivery network and will be delivered to the address we have on record against your account.

By placing an order, you authorise TheMarketHub and our delivery partners to leave your order at your nominated delivery location.

Once an order has been safely delivered to your nominated secure delivery location, responsibility for the goods passes to you.

If you expect your order to be too large for your usual delivery location, please contact our Customer Service Team as soon as possible after placing your order so an alternative secure delivery arrangement can be discussed.

It is the customer's responsibility to provide accurate delivery address information, and to update and inform Are Direct of any changes to the delivery location held in our system against your account.

Changing Your Delivery Address

Your delivery address is shared across both your magazines and TheMarketHub orders. For retailers delivered during 8am-4pm business hours, your delivery address must be your physical store.

If you need to update your delivery address, please contact our Customer Service Team by email.

Email: themarkethub@aredirect.com.au

Please note that changing your delivery address will also update the delivery address for your magazines. There cannot be a separate delivery location for TheMarketHub.

Warehouse Collection

TheMarketHub does not offer warehouse collection or in-store pick-up.

All orders are dispatched directly from our Sydney warehouse for delivery by our contractors.

Delivery Tracking

At this stage, parcel tracking is not available.

As orders are delivered through Are Direct's magazine distribution network rather than a traditional courier service, online tracking is currently unavailable.

We continue to review additional delivery services and tracking options for the future.

If Your Order Hasn't Arrived

If your order has not arrived by the end of the estimated delivery window, please contact our Customer Service Team.

To assist us with our investigation, please provide:

Your order number
The item number(s), if only part of your order is missing
Any additional information that may assist

We will investigate the delivery with our distribution network and keep you updated on the outcome.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive incorrect items, please contact us within 2 business days of delivery.

To help us assess your claim, please provide:

Your order number
The affected item number(s)
A description of the issue
Clear photographs of the damaged item(s) and packaging

Our Customer Service Team will review your claim and respond within 48 business hours.

Delivery Limitations

While we deliver to most Australian addresses serviced by the Are Direct distribution network, there may be occasions where delivery cannot be completed due to:

Unsafe or inaccessible delivery locations.
Oversized orders requiring alternative arrangements.
Remote delivery limitations.

If this occurs, our Customer Service Team will contact you to discuss an alternative solution.

Customer Service

If you have any questions about your delivery or require assistance, please contact our Customer Service Team.

Phone: 1300 650 666