FAQs

If you have an approved account, simply sign in using your account email address. You'll receive a one-time code via email to complete your login.

If you don't have an account yet, click the Register button in the top right of our website and follow the steps to apply. We'll get back to you within 5 business days to confirm your account approval.

You can order online 24/7 on any device.

Please note our Customer Service operating hours are Monday – Friday / 8.00am - 4.30 pm (EST). Deliveries may be slightly slower around Christmas, New Year and Easter holiday periods.

1. Log in to your TheMarketHub account.

2. Browse or search for the products you'd like to order.

3. On each product page, select the quantity you need and click Add to Cart.

4. Continue shopping and add as many items as you like — there's no minimum order value.

5. When you're ready, click the cart icon in the top right and select Checkout.

6. Confirm your delivery address and payment details, then click Place Order.

You'll receive an order confirmation email shortly after checkout.

1. Find the product you're interested in.

2. Click the heart icon (♡) on the product page.

3. The item will be saved to your Wishlist for later.

4. To view your saved items, go to Wishlist in top right of our website.

5. When you're ready to buy, simply move the item from your Wishlist into your cart.

1. Go to Wishlist in the top right of our website.

2. Click Create New Wishlist.

3. Give your wishlist a name (for example, "Christmas Stock" or "Back to School").

4. When adding items to a wishlist from a product page, choose which wishlist you'd like to save them to.

5. Switch between your wishlists anytime from the Wishlist page to review or move items into your cart.

This is a handy way to plan ahead for seasonal ranges without cluttering your cart.

If a product is temporarily unavailable:

1. Go to the product page.

2. Click the Remind Me button.

3. Make sure you're subscribed to receive marketing emails — this is how we'll notify you.

4. As soon as the item is back in stock, you'll receive an automatic email letting you know it's available to order again.

Yes! To find out when an item's price drops:

1. Make sure you're subscribed to our marketing emails.

2. When a product's price drops, we'll automatically send you an email letting you know.

3. No extra sign-up needed for individual products — this applies across your subscription.

You can enter your promotional code at checkout. Once you've added your items to cart and proceeded to checkout, look for the discount code field, enter your code, and click Apply. Your discount will be reflected in your order total before you complete payment.

If your code doesn't apply, double-check that it hasn't expired and that your order meets any minimum spend or product requirements for that promotion.

No. All orders submitted are confirmed orders.

Yes - we have insisted that all products offered for sale on TheMarketHub comply with Australian safety standards.

Yes – many of Australia’s leading suppliers/manufacturers are represented on our site. TheMarketHub exclusively partners with reputable suppliers, ensuring the highest standards of quality and reliability, including vetted suppliers.

TheMarketHub is a wholesale platform, so the prices displayed on the website are your trade prices, not recommended retail prices (RRP). We do not display fixed RRPs, as retail pricing may vary by region, store type, market conditions, and individual business strategies. Retailers are solely responsible for determining their own selling prices and margins.

For stores using XchangeIT, RRPs will continue to be supplied through TheMarketHub product delivery files and may be imported into your point-of-sale system. These RRPs are provided as a guide only and should be reviewed and adjusted by you as appropriate for your business before products are offered for sale. Are Direct accepts no responsibility or liability for the retail prices ultimately set or charged by retailers.

A single CDU is comprised of either an individual or multiple individual items. These items have their own barcode for scanning at the point of sale. As such they will have their own product codes and issue numbers and will be listed individually even though they will come to you packaged in one single CDU. You will have only paid for the total selling price of the CDU and not the individual items.

If you’re an existing magazine customer, you can continue to use your normal monthly billing account. Payment for products purchased during the month is due by the 20th of the following month.

If you have an approved account but do not have a magazine account, you can pay via credit card at the time you place your order through our online payment gateway.

If your account is put on soft hold, you will have access to the website and will be able to order. Any orders will be delivered with your magazines once the account is no longer on hold.

If your account is moved to hard hold, you will not be able to access the website or place orders. If your account is moved onto hard hold but have processed an order on soft hold, the stock will not be delivered and the amount owed credited to your account.